Privacy Policy

At Sparkle IT Services, accessible from sparkleit.ch, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines our strict data handling practices in alignment with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for processing your personal data through this website is:
Florescu IT Services
Commercial Register no. CHE-496.766.200
Zürich, Switzerland
Email: info@sparkleit.ch

2. Zero Server Storage & Contact Inquiries

We operate under a strict zero-persistent-storage policy on our web infrastructure:

• No Client Data Stored: We do not store any personal information, client details, message logs, or contact records on our server databases.
• Contact Form Transmission: When you submit an inquiry through our contact form, your provided information (such as name, email address, and message) is used strictly to construct an email message. This data is transmitted directly to our inbox and is never saved or retained on our web hosting server.

3. Hosting Provider & Infrastructure

Our website infrastructure is hosted with Hetzner Online GmbH on servers physically located in Nuremberg, Germany.

When you access our website, Hetzner temporarily processes basic technical connection metadata in standard web server log files (such as anonymized IP addresses, browser specifications, and timestamps). This processing occurs strictly to ensure infrastructure stability, operational performance, and network security in full compliance with European data security standards.

4. Email Processing & Service Providers

To ensure reliable delivery of website contact form submissions, we utilize transactional email processing services provided by Sinch Mailgun.

All contact form messages are processed exclusively through Mailgun’s European Union (EU) servers. Mailgun processes your email address and message contents solely for the immediate routing and delivery of the message to our company mailbox, operating under full GDPR compliance and strict data processing agreements.

5. Data Sharing & International Transfers

We do not sell, trade, rent, or profile your personal data. Because our hosting provider (Hetzner) and email routing infrastructure (Mailgun EU) operate entirely within Germany and the European Union, all temporary transit data remains within Switzerland and the European Economic Area (EEA), benefiting from fully recognized adequate levels of data protection.

6. Your Data Protection Rights

Under applicable FADP and GDPR provisions, you hold comprehensive rights regarding your personal information. You are fully entitled to request:

• Access: Information regarding any personal data processed under your identity.
• Correction: Immediate rectification of any inaccurate or incomplete personal records.
• Erasure: Permanent deletion of correspondence records retained in our direct mailbox, subject to statutory business retention rules.

To exercise any of these compliance rights, please contact us directly at info@sparkleit.ch.